After taking on a senior leadership role with a financial services, service corporation it became apparent that certain key service level agreements were not being met with our client Banks. These problems created frustration with the clients at the 200 branch offices due to operating inefficiencies, which resulted in customer service issues for the client.
Working together with each client bank we defined the problem areas and what success looked like. Approaches to achieving success were developed in a strategic roadmap. The team members’ skills and capabilities were evaluated, and enhanced where necessary. Controls and standard operating procedures were put in place. All networking assets were evaluated to determine their state and monitoring & diagnostic tools were evaluated and procured to ensure KPIs related to the SLAs could be delivered.
The success of this initiative starting with the strategic roadmap resulted in an increase in client satisfaction and laid the foundation for innovation and maturity some of which was realized during the “work from home”, stage of the 2020 pandemic.
What is HT Cares!
For HT Group, our mission has always been about changing lives. This isn’t just a marketing catch-phrase! To us, this is a way of life. When the pandemic started, our leadership gathered together to brainstorm on how we could impact our community and change lives while so many were hurting around us. What came out of those sessions was a multi-phased approach that started with HT putting approximately 75 people BACK TO WORK that lost their jobs due to the COVID crisis! Rather than file for unemployment or struggle with paying their bills, they had a steady paycheck!
This program went to the next level when HT gathered approximately 30 C-Suite executives into a collective “think tank” to answer the question, “How can we help business leaders re-open Texas by utilizing the collective experience from this team?” This exercise turned into an amazing collection of Austin based operating executives that have come together to help companies in the Austin community get through this difficult time. The final step in our HT Cares! Strategic Initiative is a free Executive Leader to Leader Conversation with their C-Suite and a peer(s) from a similar position, industry, or expertise on our team. This would act as another “set of eyes” while also being a confidential sounding board. NDA’s will be signed for their protection and ours.
Management Consulting, Staffing, and Recruiting:
The HT Group is a comprehensive management consulting, staffing, and recruiting agency in Austin, built upon the foundation of integrity, transparency, and trust. Deeply rooted in its communities, The HT Group’s philosophy is to change lives, one job or project at a time. With an agile core, The HT Group team delivers services through contract, retained search, direct-hire, management consulting and advisory services. The HT Group strives to go above and beyond and truly empower its clients.