— Candidates must be local to Austin, TX.
**Our client is in the post-go-live phase of a Worday implementation; candidates MUST have experience supporting Workday-related tickets.
Workday Technical Support Specialist
Primary Focus: Help Desk Support, Issue Resolution, System Optimization
Key Responsibilities:
- Provide Tier 1–Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors
- Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation
- Escalate critical system issues and coordinate with Workday support or technical consultants as needed
- Conduct root cause analysis for recurring issues and recommend long-term solutions
- Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
- Track system performance and usage trends to identify inefficiencies
- Generate reports on ticket volume, resolution time, and issue categories
- Recommend and implement configuration changes or user training to reduce ticket volume
Preferred Qualifications:
- Prior experience supporting Workday in a public sector or large enterprise environment
- Familiarity with ServiceNow and ticketing workflows
- Strong analytical and troubleshooting skills
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