Technical Account Manager
Position SummaryOur client is seeking a Technical Account Manager to serve as the primary strategic technology advisor for a portfolio of small and mid-sized business clients. This individual will build trusted relationships with executive stakeholders, develop long-term technology roadmaps, and help clients align their IT investments with business objectives.
The Technical Account Manager will be responsible for technology planning, budgeting, business reviews, and identifying opportunities to improve clients’ technology environments while reducing business risk. While this is not a traditional sales role, the ideal candidate will be comfortable presenting and recommending technology solutions that deliver measurable business value. There is also an opportunity to earn additional compensation through performance-based bonuses tied to client growth and project success.
This position is based in Rochester, MN and includes a combination of office, home office, and frequent local travel to client sites throughout the week.
Responsibilities
- Conduct regular onsite Technology Business Reviews (TBRs) with clients
- Build and maintain strong client relationships through regular communication
- Develop, maintain, and execute multi-year strategic technology roadmaps
- Present technology recommendations and project proposals to executive decision-makers
- Align technology initiatives with each client’s business goals and objectives
- Assist clients with annual technology budgeting and long-term planning
- Identify opportunities for infrastructure improvements, modernization, and risk reduction
- Deliver an exceptional customer experience and maintain high client satisfaction
- Prepare reports and metrics related to customer engagement and strategic initiatives
- Provide regular project updates and status reports to leadership
- Promote and follow established quality assurance processes and operational best practices
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business, or equivalent professional experience
- Experience serving as a trusted technology advisor to business clients
- Ability to present, recommend, and help implement IT solutions and strategic initiatives
- Strong understanding of IT infrastructure, networking, cloud technologies, telecommunications, hardware, and software
- Working knowledge of server and workstation operating systems
- Excellent communication, presentation, and relationship-building skills
- Strong organizational, project management, and prioritization abilities
- Comfortable engaging with executive stakeholders and business decision-makers
- Self-motivated with the ability to work independently and collaboratively
- Professional presence with strong business acumen and customer service skills
Key Performance Indicators
- Maintain accurate and up-to-date strategic account documentation
- Consistent client engagement through scheduled meetings and communications
- Completion of Technology Business Reviews within established timelines
- Development and maintenance of 1–3 year technology roadmaps and budgets
- High customer satisfaction and long-term client retention
- Achievement of strategic goals and performance objectives
- Timely, accurate completion of deliverables and documentation
- Adherence to company processes, quality standards, and operational procedures