LOCATION: Austin, TX 78726
PART TIME: ~20 hours/week (will likely increase to full time hours as more employees come back to office)
SCHEDULE: M – W 8:00am – 12:00pm :: Th 8:00am – 5:00pm :: Fri – OFF
What You Will Do:
- This will be a part time position, with potential to go fulltime.
- Requires 100% attendance in the office.
- Own end-to-end resolution of end user issues and questions to ensure customer satisfaction.
- Diagnose and repair of end users issues (software and hardware)
- Proactive support of our Video Conferencing systems (Google Meets and Zoom) in our conference rooms
- Assist Employees as needed with meetings that require video conferencing.
- Hardware & asset management of endpoints at our Austin location, including setting up RMAs and e-waste.
- Maintain a thorough understanding of systems end-users utilize and proactively recommend improvements
- Work cohesively with a broader global IT team and local facilities teams to support the Austin office.
- Review documented practices and create or update items as needed
Who You Are:
- Career-focused with a drive to grow within the IT organization
- Experience with Mac and Windows operating systems in a corporate environment
- Excellent customer service skills with a focus on customer satisfaction and building
- relationships
- “Get it done” attitude
- Passionate about technology with the desire to fix problems and make things simpler
- Well-rounded and broad technical aptitude
- Good organizational skills with excellent verbal and written communication
- Self-starter with a positive attitude that doesn’t need to be micromanaged.
- A persistent approach in problem solving and works with a sense of urgency
- Excellent task management and follow up skills
- Ability to put complex, technical issues into plain English terms
- Ability to communicate with staff of all levels within the organization and solve an array of problems
- A desire to help and train users so they better understand the solutions we offer
Nice to Have:
- Experience supporting Google Workspace, Okta, Jamf, Windows InTune, Atlassian Cloud
- Experience supporting onsite users in a corporate environment