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  • Location: Austin
  • Type: Contract
  • Job #19567

IT Support Technician – Onsite

Overview
We’re seeking an Onsite IT Support Technician to join a dynamic and fast-paced IT Operations team. This role acts as the local, in-office presence for a distributed IT Service Desk, providing hands-on support for technical issues that require physical assistance. The ideal candidate brings a proactive approach, strong customer service skills, and a problem-solving mindset.

Key Responsibilities

  • End-User Hardware Support: Deliver in-person support for desktops, laptops, printers, and peripheral devices. Diagnose and resolve hardware issues quickly and effectively.
  • Service Desk Collaboration: Work closely with the remote IT support team to manage incoming tickets, handle walk-up support, and ensure escalations are addressed efficiently.
  • Onboarding Logistics: Coordinate and ship IT hardware to new hires, ensuring seamless onboarding experiences.
  • Asset & Inventory Oversight: Maintain accurate records of hardware assets, monitor stock levels, and ensure devices are properly tracked and labeled.
  • Preventative Maintenance: Conduct routine maintenance and testing of IT equipment to maintain operational efficiency.
  • Process Documentation: Create and update documentation related to support procedures, troubleshooting, and asset tracking.

Qualifications

  • 2+ years in a technical support or desktop support role
  • Familiarity with a range of hardware, operating systems, and productivity tools
  • Strong interpersonal and communication skills
  • Self-starter capable of juggling multiple tasks with minimal supervision
  • Ability to lift and move equipment (up to 30 lbs)

Key Competencies

  • Technical troubleshooting and problem-solving
  • Desktop and peripheral hardware knowledge
  • Windows OS and Microsoft 365 expertise
  • Customer-focused mindset
  • Documentation and process adherence
  • Time management and task prioritization
  • Familiarity with ITSM tools and remote support platforms
  • Working knowledge of Active Directory

#TECHIND

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