IT Support Technician – Onsite
Overview
We’re seeking an Onsite IT Support Technician to join a dynamic and fast-paced IT Operations team. This role acts as the local, in-office presence for a distributed IT Service Desk, providing hands-on support for technical issues that require physical assistance. The ideal candidate brings a proactive approach, strong customer service skills, and a problem-solving mindset.
Key Responsibilities
- End-User Hardware Support: Deliver in-person support for desktops, laptops, printers, and peripheral devices. Diagnose and resolve hardware issues quickly and effectively.
- Service Desk Collaboration: Work closely with the remote IT support team to manage incoming tickets, handle walk-up support, and ensure escalations are addressed efficiently.
- Onboarding Logistics: Coordinate and ship IT hardware to new hires, ensuring seamless onboarding experiences.
- Asset & Inventory Oversight: Maintain accurate records of hardware assets, monitor stock levels, and ensure devices are properly tracked and labeled.
- Preventative Maintenance: Conduct routine maintenance and testing of IT equipment to maintain operational efficiency.
- Process Documentation: Create and update documentation related to support procedures, troubleshooting, and asset tracking.
Qualifications
- 2+ years in a technical support or desktop support role
- Familiarity with a range of hardware, operating systems, and productivity tools
- Strong interpersonal and communication skills
- Self-starter capable of juggling multiple tasks with minimal supervision
- Ability to lift and move equipment (up to 30 lbs)
Key Competencies
- Technical troubleshooting and problem-solving
- Desktop and peripheral hardware knowledge
- Windows OS and Microsoft 365 expertise
- Customer-focused mindset
- Documentation and process adherence
- Time management and task prioritization
- Familiarity with ITSM tools and remote support platforms
- Working knowledge of Active Directory
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