Job Description:
Job Responsibilities:
• Provide first-line technical support to clients via phone, email, and remote desktop.
• Troubleshoot and resolve common IT issues, including hardware and software problems.
• Document and track all support incidents in our ticketing system.
• Escalate complex issues to higher-level technicians as needed.
• Assist with user account management and password resets.
• Provide basic network troubleshooting and configuration.
• Participate in on-call rotation for after-hours support.
Qualifications:
• Strong understanding of Windows operating systems.
• Basic knowledge of networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Prior MSP experience is a plus.
• Windows Server administration and Microsoft 365 administration experience is a plus.
• Reliable transportation and the ability to work in our Austin office.
Benefits:
• Competitive salary.
• Health insurance.
• Paid time off.
• Opportunities for professional development and career advancement.
Additional Job Information:
- Job Location: South Austin, TX near I-35.
- Team Size: 14 employees
- Reports To: Help Desk Manager.
- On-call rotation: about once every 4–5 weeks, one day per week. Need to be available as late as 10:30 – 11:00 pm at night when on call.
- Provide multi-monitor system for technicians.
Interview Process:
- Initial Microsoft Teams interview.
- Onsite interview with the team.
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