**This person will be onsite at the office location off Southwest Pkwy Mon-Thurs, and able to work remote Fridays. Core business hours (8am-5pm) with flexibility for starting earlier or a little later.
3-month Contract
Candidates MUST have experience providing IT support to Executives and senior leadership.
Job Description
We are looking for a high energy customer focused technology specialist with a strong background in providing Executive IT support locally and remote. The ideal candidate is motivated and displays a high level of problem solving skills and customer service. This person will also demonstrate excellent communication skills and thrive in a fast pace environment.
Responsibilities:
- Provide outstanding customer service for all desktop related requests.
- Provide white glove service to all Executives.
- End-user support for hardware and software installation, configuration, and troubleshooting within end-user computer systems to include laptops, desktops, printers, and mobile applications.
- Perform light System administration services via Active Directory for user creation and group assignments.
- Efficiently diagnose, troubleshoot, and resolve advanced technical issues from the desktop up to and including integration points with network and server resources.
- Evaluate documented resolutions, and analyze trends for ways to prevent recurring issues, alerting management to emerging trends in incidents.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority and criticality with an understanding and ability to maintain/exceed established SLAs.
- Record technical issues and solutions in logs.
- Participate in after-hours “on-call” rotation.
- Perform other IT duties as required.
Desired Skills:
- Deep understanding of desktop Windows operating systems with a minimum of three years of troubleshooting and support experience.
- Results-oriented professional with proven ability to excel in a fast-paced and multifaceted team environment.
- Strong attention to detail with strong analytical and problem-solving skills.
- Must be a self-starter, fast learner, be able to work independently, and should be able to identify needs, plans and tasks without supervision.
- Extensive experience with Microsoft Office® services and applications, including Active Directory, O365.
- Auto Cad desktop support a plus.
- Working knowledge of SCCM.
- Self-directed work style with the ability to communicate politely, clearly, and effectively and to persuade and/or influence internal customers on matters of a technical and/or complex nature.
- Willingness to learn new skills and work outside of your comfort zone with the end-user community.
- Proven analytical and problem-solving abilities with exceptional customer service orientation.
- Working knowledge of Dell Desktops and Laptop computers.
- Experience trouble shooting printers and network scanners.
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