*This role is a 6-month contract to hire opportunity.
*It is a hybrid work model– onsite 3 days per week (Tues/Weds/Thurs) and remote Mondays/Fridays.
Role Overview
The IT Database/Application Admin Manager leads a team of database and application administrators supporting critical business systems. The role focuses on operational reliability, risk management, team development, and collaboration with business and technology stakeholders. It requires a person-oriented technical leader balancing these priorities effectively.
Key Responsibilities
- Leading, coaching, and developing database and application administration teams with clear expectations and accountability.
- Ensuring stability, availability, security, and performance of production database and application environments.
- Managing daily operations such as incident, problem, and change management, capacity planning, backup and recovery, and disaster recovery preparedness.
- Collaborating with infrastructure, security, project management, business teams, executives, and vendors to align technology services with business needs and risk expectations.
- Utilizing operational metrics like service availability, Mean Time to Resolution (MTTR), root cause analysis, and change success rates to enhance service quality and team performance.
- Communicating technical issues clearly in business terms, including impact, urgency, ownership, and next steps.
- Supporting vendor coordination, budget management, audit readiness, and continuous improvement.
- Promoting a culture of ownership, collaboration, documentation, and reliable service delivery.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- Over 7 years in IT operations, database or application administration, infrastructure, or related fields.
- At least 3 years of team leadership experience involving coaching, performance management, hiring, prioritization, and development.
- Experience supporting production, business-critical systems in structured operational environments.
- Strong adherence to Change Management procedures within SOX/SOCII compliance frameworks.
- Working knowledge of relational databases, application and server administration, backup and recovery, disaster recovery, change management, security practices, and cloud platforms.
- Ability to assess technical risks, ask diagnostic questions, and guide teams through complex operational challenges.
- Strong written and verbal communication skills to explain technical issues to non-technical stakeholders.
Technical Qualifications
The role requires diverse technical skills with about 25% focused on SQL database administration. Daily tasks include server and software installation
and administration. Key technical qualifications include:
- Microsoft SQL Server (2016 to 2022), SSIS, SSRS, SSAS with over 5 years’ experience.
- Microsoft Windows Operating Systems (2016 and later) for client and server environments, 5+ years.
- Linux OS and server management (Ubuntu or similar), 1+ years.
- VMware or virtual server infrastructure, 2+ years.
- Proficiency with Microsoft Office software, SQL Management Studio, T-SQL, SQL Profiler, Extended Events, and other monitoring/performance tools.
- At least 2 years of Microsoft PowerShell experience.
- Server OS operations and patching.
- Microsoft Active Directory tools.
Preferred Qualifications
Preferred experience includes:
- Working in regulated industries or financial environments with audit, compliance, security, or risk management demands.
- Vendor management, budgeting, service-level management, and technology roadmap planning.
- Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
- Experience with Azure DevOps repositories and deployment methods.
- Knowledge of ticketing systems like ServiceNow.
- Familiarity with MS Visual Studio development.
- Use of systems monitoring software such as Dynatrace, Prometheus/Grafana, or Quest Spotlight.
- Experience with Windows clustering and Always On configurations (2+ years preferred).
- Understanding financial environments including loan accounting and origination.
- Container technologies like Docker, Kubernetes Swarms.
Leadership Profile
The ideal candidate combines technical credibility with strong leadership skills. Key leadership attributes include:
- Setting clear direction.
- Developing team members.
- Clear communication.
- Sound decision-making under pressure.
- Enabling the team to deliver reliable service. Leadership and team management are the primary priorities, followed by operational excellence, technical expertise, business communication, and ongoing professional development.
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