The HT Group has a security client in the in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.
Contract-to-hire
$25/hr
Hybrid- 2 Days In Office/3 Remote
Responsibilities:
- Build and maintain excellent relationships with assigned customer accounts and internal teams
- Respond to customer inquiries via phone and email, using Salesforce case management
- Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
- Maintain communication with customers regarding order status or changes
- Support service contract management including renewals, add-ons, and terminations
- Collaborate with Inside Sales and Order Management to ensure seamless processing
- Log all customer communications and updates in CRM
- Support onboarding/order processing and escalate issues when needed
Requirements:
- Experience with Oracle and Salesforce required
- 3+ years of customer service experience, ideally in a fast-paced or high-tech environment
- Strong communication skills (written and verbal)
- Detail-oriented with the ability to manage multiple tasks and priorities effectively
- Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.