The HT Group is currently seeking a Customer Service Representative for our client in Beaumont. This is an open-ended assignment with the potential to transition into a permanent position once an opening becomes available on their team. The schedule is Monday – Friday, 8am-4:30pm, with overtime as needed. Pay is $15-$17hr DOE. Candidates will be required to complete skills testing, including Microsoft Excel and Word assessments, which must be taken on a computer.
Responsibilities:
- Handle phone calls and respond promptly to customer and supplier inquiries
- Use software to maintain accurate inventory and shipment records
- Verify shipments, document discrepancies, and notify customers of issues
- Process shipping orders, create work orders and bills of lading, and coordinate shipments with supervisors and carriers
- Enter and balance shipping/receiving data daily, generate inventory reports, prepare monthly invoices, and send to accounts receivable
- Identify and report work outside of customer contract to support correct invoicing
- Manage compliance data and participate in annual inventory counts
- Maintain strong communication with customers and report any issues to management
- Perform additional duties as assigned by management
Requirements:
- Equivalent experience in customer service and admin; education may include two years of college, an Associate, or other degree
- Proficient in MS Word, Excel, (testing required) and other office equipment (computers, printers, fax machines, copiers, telephones)
- Accurately perform basic calculations and manage multiple tasks with attention to detail
- Communicate clearly and professionally with internal and external customers and suppliers
- Maintain positive professional relationships while effectively handling deadline pressure and meeting production goals
- Maintain regular, punctual attendance and complete full shifts reliably
Dress Code: Business casual — long pants or capris (below the knee); jeans allowed if free of rips or holes. Sandals permitted with a low heel and foot strap (no flip-flops). No sundresses, sleeveless tops, or exposed midsections.
** If you meet the above requirements, please submit your resume over for immediate consideration. **
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