- Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
- Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.4RequiredPerforms regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
- Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
- 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
- ITIL 4 Foundation certification.
- Excellent problem-solving and critical thinking skills and a strong attention to detail.
- This role will be a long term contract position.
- This role will be hybrid with three days remote and two days onsite (Tuesday and Thursday).
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