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Helpdesk

Help Desk Technician – Contract to Hire

RESPONSIBILITIES:

  • Serve as the first point of contact for internal employees seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk employees through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs in tracking software
  • Follow-up and update employee status and information

REQUIREMENTS:

  • CompTIA A+, Security+ and Network+
  • Proven experience as a help desk technician or other technical customer support role
  • Tech savvy with working knowledge of MS Office products, POS systems and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • AA or Technical School (BSc/BA in IT, Computer Science or relevant field preferred)