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Customer Service Specialist

The HT Group is partnering with an up and coming brands in the health and wellness industry to find Customer Service Specialists who are itching to get their foot in the door at one of the coolest companies in Austin. This is a direct hire role with great benefits!

We are looking for customer service representatives who thrive in a fast paced environment and can multitask. You will be responsible for providing an exceptional experience to customers interested in placing orders, gaining product knowledge, and choosing products that best fit their needs. This is the perfect job for candidates with superior experience in customer service looking to excel in their career with a company that values health, wellness and fitness!

  • M-F, 9:00 am – 5:00 pm
  • Downtown Austin – Moving to East Austin soon!
  • $40,000/yr + DOE

Responsibilities:

  • Responding to support emails and tickets from customer
  • Receiving inbound phone calls from customers
  • Responding to comments and direct messages on social media platform
  • Helping customers make a wide range of account related changes
  • Assisting new customers by providing sales related information
  • Delighting customers in all steps of the customer care process

Skills & Qualifications:

  • 1-2 years of experience in a customer facing role
  • Excellent communication skills, both written and verbal
  • Ability to think on your feet and make definitive decisions.
  • Ability to work under pressure and multi-task
  • A passion for helping customers

Benefits:

  • Free Equinox Membership
  • Flexible PTO
  • Free Lunch on Friday
  • 70% Employer-paid medical & dental
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