HT Group is seeking an experienced Project Manager to work closely with the SVP of IT and cross-functional teams to ensure smooth execution of projects, seamless communication across stakeholders, and timely delivery of commitments. This is an onsite position in Shreveport, Louisiana, requiring exceptional organization, technical understanding, and a personable, solutions-focused approach.
The ideal candidate is not only skilled in tracking action items and following up on deliverables but also thrives in understanding our technical environment, recognizing business and customer challenges, and recommending proactive solutions to improve processes and customer satisfaction.
Key Responsibilities:
- Partner directly with the VP of IT to attend meetings, capture key decisions, and document action items.
- Track action items from developer stand-up meetings and follow up on their progress to ensure timely completion.
- Manage and monitor all project-related tasks, ensuring accountability and transparency.
- Schedule and facilitate follow-up meetings for project tracking and progress updates.
- Identify, communicate, and remove roadblocks to keep initiatives moving forward.
- Recommend proactive processes, workflows, and solutions to prevent customer dissatisfaction.
- Work with multiple stakeholders and customers with varying levels of technical knowledge, adapting communication accordingly.
- Follow up with dissatisfied or upset customers to resolve issues promptly and professionally.
- Maintain accurate project documentation, schedules, and status reports.
Qualifications:
- 5+ years of project management experience, preferably in software, technology, or healthcare-related industries.
- Bachelor’s degree in Business, Project Management, Information Technology, or related field (PMP or similar certification preferred).
- Strong capability to quickly understand technical systems, business operations, and customer pain points.
- Proven ability to work with diverse personalities and levels of technical expertise.
- Flexible and adaptable to shifting priorities in a fast-paced environment.
- Friendly, outgoing, trustworthy, and able to build rapport quickly.
- Exceptional organizational skills with strong follow-through.
- Proficiency with project management tools (e.g., Microsoft Project, Jira, Asana, Trello)
- Exposure to Azure DevOps and Freshdesk preferred.
- Ability to work onsite in Shreveport, LA on a daily basis.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- A collaborative, team-oriented work environment.
- The opportunity to work on impactful projects that make a real difference for customers.
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