Senior Implementation Program Manager
Engagement: Contract consulting role, approximately six months
Location: Remote; occasional travel (approximately two or three trips during the engagement)
Target start: As soon as possible, ideally by December 1
Hours: Up to 40 hours per week. Any overtime must be approved in advance.
Position Overview: Our client is undertaking a pricing and discounting transformation to modernize logic currently embedded in its product. An implementation partner will help reverse-engineer the existing processes and support the move to a separate rules engine.
Reporting to the CIO, the Sr. Implementation Program Manager will serve as the client-side program lead—coordinating the consulting partner and internal teams, keeping deliverables and decisions on track, and surfacing risks early. This is a hands-on leadership role for someone who can provide structure and momentum while working with tact and sound judgment across senior stakeholders.
Key Responsibilities
- Coordinate the program across the client’s teams and implementation partner, keeping scope, deliverables, dependencies, and timelines aligned.
- Review consulting-partner deliverables and monitor progress, burn rates, and schedule against expectations.
- Facilitate steering committee meetings and ensure decisions, owners, and follow-ups are clear.
- Track risks, issues, and dependencies in Jira; actively drive mitigation and resolution rather than simply maintaining logs.
- Coordinate timely internal input, including requirements, reviews, and decisions needed to keep the work moving.
- Help ensure the solution reflects business requirements and supports the transition of pricing and discounting logic to a separate rules engine.
- Provide clear status updates and escalate blockers or potential surprises promptly.
Required Qualifications
- Demonstrated experience leading complex programs involving systems integrators or consulting partners, such as Deloitte or Accenture.
- Experience leading implementation project (ideally with Salesforce CPQ or Zuora).
- Experience working across business stakeholders, technical teams, and external delivery partners.
- Familiarity with business requirements, enterprise systems implementation, and back-office processes.
- Ability to understand billing and pricing terminology; direct experience with Zuora is not required but is nice to have.
- Experience managing project plans, deliverables, risks, issues, and stakeholder communications; familiarity with Jira is helpful.
- Strong judgment, communication, and follow-through, with the confidence to raise concerns and the situational awareness to do so appropriately.
Preferred Background Experience with pricing, discounting, CPQ, billing, or related business processes is valuable. Candidates with a combination of relevant domain knowledge, technology experience, and program management skills may be considered even if they have not led a large SI engagement before.
Engagement Details The engagement is expected to last about six months, with possible extension up to 18 months or other opportunities depending on business needs. The role is remote, with limited project travel anticipated. The client expects a 40-hour workweek; any overtime requires advance approval.
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