We are hiring a Systems/Server Administrator for an establihed and rapidly growing managed service provider in Austin, TX. This individual will work a hybrid model. On-call rotation for weekend and nights is required.
Administrator will be responsible for assisting customers and fellow teammates with technology solutions. This position will manage multiple servers, applications, systems, and telecommunications activities. We use Windows Servers, Dell Hardware, and Connectwise for ticketing.
Responsibilities: Provide support and maintain the customer’s network, systems, and applications, adhering to compliance standards for applications and programs required by the company. Ensure the timely updating of the ticketing system and document manual processes.
• Provide remote support to company end users by working through tickets as assigned
• Track and maintain physical and virtual server fleet
• Respond to monitoring alerts
• Ensure compliance with computer security
• Ensuring Up-time (system availability)
• Routine maintenance and troubleshooting of Servers, Virtual Machines, and Virtual Hosts
• Work with customers to develop software and hardware recommendations
• Maintain Service Level Agreements
• Support the Onboarding of New employees including training on core systems
• Manage the preventive and corrective maintenance to the local infrastructure
• Define and document best practices and support procedures
• Provide after-hours support for Infrastructure related emergencies
• Provide remote support to company end users by working through tickets as assigned.
• Participate in On Call Rotation
Qualifications:
• Completion of 10+ years of technology support
• Strong work ethic
• Strong communication skills with team members and clients
• Ability to solve complex technical problems
• Detailed Oriented
• Ability to clearly document “How To” work instructions
• Ability to learn quickly and operate in a fast pace environment
• Ability to communicate technical issues clearly
• Ability to operate within a team environment
• Strong understanding of Dell Server hardware; iDRAC, PERC RAID configuration
• Strong understanding of highly available environments and infrastructure requirements
• Strong disaster recovery planning, implementation, and recovery
• Strong knowledge of virtualization techniques and management; Microsoft Hyper-V preferred
• Experience supporting Cloud Architecture and Concepts
• Experience supporting Integration tools and APIs
• Experience supporting multiple locations and remote field-based operations
• Experience supporting Identity Management in Hybrid environments
• Proactively monitor, mitigate, and respond to cybersecurity threats
• Experience supporting Network Health, Monitoring, and reporting tools for Security Management
Certifications
• Azure Certifications
• AWS Certifications
• Microsoft Certifications Benefits
Benefits
• Medical, Dental, and Vision Insurance
• 401(k) with company match • Paid Time Off and Holidays
• Parental Leave • Professional Development Assistance
• Milage Reimbursement