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  • Location: Austin
  • Type: Contract
  • Job #18747

We are hiring a ServiceNow Administrator that has deep knowledge of the platform, demonstrates initiative, and has experience implementing the ServiceNow platform as a new instance. They will have had experience working within an enterprise IT operations team and working as part of a cross-functional team on enterprise projects.   We want someone who will take ownership of this ServiceNow platform and help drive the implementation using their prior experience and best practices.

This role is part of the Infrastructure and Operations team. This team manages our enterprise environment and infrastructure, both on-premise and in the cloud.

The duties and responsibilities of the ServiceNow Certified System Administrator include, but are not limited to, the following:

  • Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
  • Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
  • Support implemented and proposed solutions on the ServiceNow platform.
  • Load, manipulate, and maintain data between ServiceNow and other systems.
  • Participate in deployment of features and ServiceNow releases.
  • Make recommendations and participate in implementing ServiceNow requirements.
  • Provide architectural controls and impact analysis for new requirements.
  • Research and stay current in ServiceNow products and applicable integrated technologies.
  • Create and maintain a detailed view of the ServiceNow architecture.
  • Contribute to ServiceNow software releases through configuration tasks and feature delivery.
  • Optimize stability and usability of ServiceNow through regular application maintenance.
  • Collaborate with team members to design best solutions for technical issues.

This is a contract to hire opportunity. (4 month trial period on contract before converting a direct hire employee.) 

We cannot sponsor or work visa at this time. Must be authorized to work in the U.S. without sponsorship. 

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