Must reside in Fort Worth, Texas today!
5 days onsite requirement
Senior IT Service Desk Analyst
Job Responsibilities
- Elicit, analyze, and translate business requirements into effective system and support solutions.
- Resolve service requests and incident tickets, providing end-user support via phone, email, and remote access tools.
- Troubleshoot and resolve complex application, system, and data-related issues.
- Communicate clearly and professionally with customers to gather accurate information and fully document requests and incidents in the approved ticketing/workflow system.
- Collaborate with internal IT teams to ensure timely resolution and continuous improvement of service desk processes.
Required Skills
- Advanced knowledge of desktop operating systems and standard business applications, including Microsoft Outlook, Word, Excel, Access, and PowerPoint.
- Strong working knowledge of Active Directory and Microsoft Exchange.
- Demonstrated ability to gather requirements, analyze systems, design solutions, test outcomes, and document changes in a collaborative team environment.
- Excellent interpersonal and communication skills, with the ability to work effectively with technical and non-technical users at all organizational levels.
Education and Experience
- Bachelor’s degree or equivalent experience, with a minimum of two (2) years of hands-on experience in information technology.
- Prior experience in an IT Service Desk or desktop support environment.
- Current, practical experience using remote desktop tools and supporting standard desktop applications.
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