- Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues.
- Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.).
- Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals.
- Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed.
- Maintain accurate documentation of troubleshooting steps, resolutions, and inventory.
- Support day-to-day ticket intake, prioritization, and follow-up through the IT support system.
- Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime.
- Provide friendly, patient, and professional customer service to staff across all levels of the firm.
- Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities.
Qualifications:
- 1–2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus).
- Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools.
- Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms.
- Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.).
- Excellent communication, problem-solving, and customer service skills.
- Organized, reliable, and able to work in a fast-paced environment with multiple priorities.
- Willingness to learn, grow, and take on new tasks with guidance from senior team members.
Core Competencies:
- Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred.
- Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills.
- Customer Service: Approaches every interaction with patience, clarity, and a positive attitude.
- Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations.
- Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly.
- Adaptability: Flexible and steady when shifting between tasks, offices, and user needs.
This role is onsite, Monday – Friday in the southwest Houston, TX area.
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