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  • Location: Austin, Texas
  • Type: Contract to Hire
  • Job #18197


The HT Group is partnering with a top company in the Austin area that develops software for businesses to help manage their networks, systems, and IT infrastructure. We are in search of a dedicated Helpdesk Analyst, who will be responsible for supporting internal users, troubleshooting network problems and assisting with the operational duties of team management. This is a direct hire full-time opportunity. No sponsorship will be provided at this time. 


  • Provide day-to-day desktop support for internal customers.
  • Support for all desktop technology devices including desktops, laptops, cell phone, mobile devices, printing, wireless networking etc.
  • Real-time ticket entry by utilizing, monitoring, and managing our ticketing system.
  • Follow up with users to ensure problems were resolved successfully.
  • Document related issues to maintain an IT knowledgebase.
  • Setup, configure, image, re-image company PCs, tablets, and mobile devices.
  • Troubleshoot hardware and software problems.
  • Manage user accounts for active directory and other applications.
  • Other duties as assigned by management.

  Basic Qualifications

  • Ability and willingness to learn new technologies
  • Excellent organizational skills with the ability to listen, follow up, attend to detail, and accomplish desired results verbally and/or in written form to appropriately document issues
  • Hard working, motivated, and self-directed-able to think critically
  • Strong analytical and quantitative abilities
  • Candidate must have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Strong Microsoft Office Professional skills
  • Excellent verbal and written communication skills
  • Able to handle high volume workload in a fast-paced environment
  • A high degree of self-motivation, commitment, and integrity
  • Ability to work independently and in a team environment
  • Degree in MIS, IT, information systems, or related major OR 1 year of equivalent expreience
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