Must reside in Fort Worth, Texas today!
5 days onsite requirement
IT Service Desk Analyst
Job Responsibilities
- Gather requirements, analyze systems, develop solutions, test outcomes, and document changes while working collaboratively within a team environment.
- Understand and translate business requirements into effective system and support solutions.
- Communicate clearly and professionally with customers via phone, voicemail, and email to gather requirements and fully document service requests and incidents in the approved workflow and ticketing system.
Required Skills
- Advanced knowledge of desktop operating systems and standard business applications, including Microsoft Outlook, Word, Excel, Access, and PowerPoint.
- Intermediate working knowledge of Active Directory and Microsoft Exchange.
- Strong interpersonal and communication skills, with the ability to interact effectively with technical, non-technical, support, and business staff at all organizational levels.
- Solid understanding of IT Service Desk concepts, best practices, and day-to-day operations.
- Ability to follow established standard operating procedures and support service management processes.
Education and Experience
- Associate’s degree or equivalent experience, with a minimum of three (3) years of experience in information technology.
- Prior experience or training in an IT Service Desk or desktop support environment.
- Current hands-on experience using remote desktop tools and supporting standard desktop applications.
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