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  • Location: Austin
  • Type: Direct Hire
  • Job #18751
  • Salary: $75,000 - $85,000 USD

Job Title: IT Manager/ Google Suite Systems Administrator
Location: Austin TX -ON-SITE downtown 
Job Type: Full-Time
Experience Level: Mid-Level
About Us: We are hiring for a growing non-profit organization with roughly 300 employees. We are looking for a skilled and motivated Google Suite Systems Administrator to join our dynamic IT team. If you have a passion for technology, project management experience, and a knack for managing technical support teams, we want to hear from you!

Job Description:

Position Overview: The Google Suite Systems Administrator will be responsible for managing and supporting the Google Suite (G Suite) environment, ensuring seamless operation, security, and optimization. This role requires a blend of technical expertise, project management skills, and experience in vendor and technical support team management.
Key Responsibilities:

  1. Google Suite Administration:
    • Manage and administer the Google Suite environment, including Gmail, Google Drive, Google Meet, and other related services.
    • Implement and maintain security policies, access controls, and user permissions.
    • Monitor system performance and troubleshoot issues to ensure optimal performance and user experience.
    • Conduct regular audits to ensure compliance with company policies and industry standards.
  2. Project Management:
    • Lead and manage IT projects related to Google Suite implementation, upgrades, and integration with other systems.
    • Develop project plans, timelines, and budgets, ensuring projects are completed on time and within scope.
    • Coordinate with cross-functional teams to gather requirements, define project goals, and deliver solutions that meet business needs.
  3. Vendor Management:
    • Evaluate and manage relationships with third-party vendors and service providers.
    • Negotiate contracts, monitor vendor performance, and ensure compliance with service level agreements (SLAs).
    • Collaborate with vendors to resolve issues, implement new features, and stay updated on industry trends and best practices.
  4. Technical Support Team Management:
    • Supervise and lead the technical support team, providing guidance, training, and performance evaluations.
    • Develop and implement support policies, procedures, and best practices to enhance service quality.
    • Oversee the resolution of escalated technical issues, ensuring timely and effective problem resolution.
    • Foster a collaborative and customer-focused support environment, promoting continuous improvement and knowledge sharing.

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of experience in project management, preferably in an IT environment.
  • Proven experience with Google Suite administration and support.
  • Strong leadership skills with experience managing technical support teams.
  • Excellent problem-solving and analytical abilities.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

Preferred: 

  • Project Management Professional (PMP) certification or equivalent is a plus.
  • Google Workspace Administrator certification is a plus.
  • Experience in vendor management, including contract negotiation and performance monitoring.
  • Passionate about animal welfare. 
  • Previous experience in a non-profit environment. 

Benefits:

  • Opportunity to be part of an organization dedicated to providing the resources, education, and programs needed to eliminate the killing of companion animals.
  • Comprehensive health insurance.
  • Flexible work environment with options for remote work 1 day/week. 

How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications.
We are equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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