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  • Location: Temple, Texas
  • Type: Direct Hire
  • Job #17609

Our customer is a fast-growing managed services provider (MSP) located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market.

 The Field Support Engineer at will look after the service and maintenance needs of our customers. You should possess excellent technical skills, be a good communicator, and pay meticulous attention to detail. The ideal candidate should diagnose and resolve problems, improve efficiency, mitigate risk, provide technical assistance, and enhance and sustain relations with clients.


  • Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues
  • Support and document the initiation, execution, and closing activities for a program/project
  • Ensure performance metrics are met or exceeded – Develop and maintain program support artifacts throughout the lifecycle of the initiative
  • Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns
  • Simulates and recreates user issues to resolve operational difficulties
  • Recommends system modifications, if required, to reduce user problems
  • Promote and encourage a “one-team” attitude at all levels internally and externally
  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
  • Prepare, schedule, coordinate, and complete project assignments


  • Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365
  • Experience with Active Directory
  • Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS – Experience with network troubleshooting/configuration, including advanced skill in configuration of managed switches and firewalls
  • Excellent time management skills. – Ability to problem-solve. – Excellent verbal and written communication skills
  • Strong multitasking abilities
  • Analytical and critical thinking skills
  • Ability to work under pressure and complete tasks in a timely manner
  • Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients.


  • Associate or bachelor’s degree in IT, computer science, or a related field is preferred
  • Minimum 3-year hands on experience in a technical role orrelated working technical experience
  • Minimum 3-year hands on experience with software and hardware troubleshooting ex: firewalls, switches, servers, wireless, desktops, laptops, email technologies, mobile devices.
  • Network+, Security+, CCNA, MCP, MCSA,Azure, Microsoft 365, and Dynamics 365 preferred.
  • Experience with MAC iOS a plus Benefits:
  • Health, Dental, Vision, and Prescription insurance
  • Short-term and long-term disability benefits
  • 401K – Flexible Spending Accounts
  • Company provided Life Insurance
  • Paid Vacation, Sick Leave and Holidays
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