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  • Location: Austin, Texas
  • Type: Contract to Hire
  • Job #17946
  • Salary: $19.50 USD

The HT Group is partnered with a large insurance provider here is Austin, TX and is looking for a Case Manager. The ideal candidate would have strong communication and customer service skills while being able to exhibit creative thinking and solve problems. 

North Austin


Temp to Hire


  • Owns the entire customer experience from the submission of an application to active status 
  • Reviews and processes new applications making sure it meets all guidelines
  • Provide excellent customer service 
  • Deal with any escalations that arise via phone call
  • Have a strong relationship with Agents/clients for inquiries 
  • Handles any cancellations of policies 
  • Update manuals 


  • Intermediate skill in Microsoft Office, proficient in basic computer skills including 10-key and typing; and ability to quickly learn and adapt to multiple software applications
  • Strong communication and customer service skills
  • Willing to take initiative, exhibit creative thinking and take ownership of cases
  • Self-starter attitude and strong desire to provide excellent results
  • Knowledge of IRS tax free exchanges and transfer rules preferred
  • Ability to work well with others in a team environment
  • Strong telephone skills and customer service
  • Detail oriented
  • 1-2 years experience 
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