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  • Location: Austin, Texas
  • Type: Contract to Hire
  • Job #18183
  • Salary: $19.00 USD

The HT Group is partnered with a large insurance provider here is Austin, TX and is looking for an Insurance Case Manager. The ideal candidate would have strong communication and customer service skills while being able to exhibit creative thinking and solve problems. 

North Austin


Temp to Hire


  • Owns the entire customer experience from the submission of an application to active status 
  • Reviews and processes new applications making sure it meets all guidelines
  • Provide excellent customer service 
  • Deal with any escalations that arise via phone call
  • Have a strong relationship with Agents/clients for inquiries 
  • Handles any cancellations of policies 
  • Update manuals 


  • Intermediate skill in Microsoft Office, proficient in basic computer skills including 10-key and typing; and ability to quickly learn and adapt to multiple software applications
  • Strong communication and customer service skills
  • Willing to take initiative, exhibit creative thinking and take ownership of cases
  • Self-starter attitude and strong desire to provide excellent results
  • Knowledge of IRS tax free exchanges and transfer rules preferred
  • Ability to work well with others in a team environment
  • Strong telephone skills and customer service
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