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Workforce Management Manager

  • Direct Hire
  • Austin, Texas
  • Applications have closed

Workforce Management Manager
We’re looking for a motivated, tech-savvy, experienced Workforce Management Manager with a
proven track record for developing and managing a forecasting and scheduling process to
ensure maximum service levels are achieved.
What That Means
You’ll be a key player. That’s right, you’ll play an integral part in building and developing a
Workforce Management and Forecasting platform and processes. You’ll do things like:
? Develop and document an OmniChannel forecasting and scheduling process from
scratch
? Provide detailed forecasting and staffing requirements to leadership to meet service level
goals and optimize cost
? Analyze workforce performance and forecasting accuracy to identify optimization
opportunities
? Regularly assign agents’ schedules, process scheduling exceptions and finalize shifts
? Provide analytical support for special projects
? Perform other related duties as needed within Service Excellence
We pride ourselves on providing an awesome experience to our customers and each other, so
be prepared to wow us with your knowledge, skill, and can-do spirit.
What You’ll Need
? 5+ years of experience in a Workforce Management role using WFM software
? Strong analytical and organizational skills
? Excellent verbal and written communication skills
? Well-rounded technological capability (Salesforce and Domo experience is a plus)
? Able to work with others in a fast-paced, team environment and to interact effectively
with all levels of management
? Ability to adapt to an ever-changing environment
? High school or equivalent education
What You’ll Get
? A hip downtown office at 6th Street and Congress
? Robust health, vision, dental, and life insurance plans
? Employer matching 401(k) plan
? Tuition reimbursement
? Donation matching program
? Paid maternity leave
Who We Are
Peddle is a modern car buying service that makes selling any car fast, easy, and awesome.
Sellers simply answer a few questions about the vehicle they are looking to sell and are
instantly presented with offers and options. To complete the sale, sellers can choose to have
Peddle send a carrier to pick up the vehicle at its current location or to bring the vehicle to a
specified drop off location. Alternatively, if a seller is looking for a sale amount that is higher
than the available offers, Peddle provides the option for sellers to list their vehicle for sale by
setting an asking price. Listings are then promoted to Peddle’s national network of car buyers.
Peddle’s buyer network consists of top licensed whole and salvage dealers across the country
that buy used and junk cars for resale, parts, or scrap. Buyers can place pre-set bids based on
the types of vehicles they would like to buy, which get factored into Peddle’s instant offers. They
can also browse through seller listings, view photos, and other detailed information about each
vehicle, to determine if they’d like to buy or make a counteroffer to sellers.