The HT Group is partnering with a well-known security solutions company headquartered here in Austin, TX. Join a team that makes it possible for people to transact safely, work productively and travel freely. They are looking for stellar customer service representatives with a high attention to detail to join their team!
Customer Service Representative
Project-Based Assignment – expected to last 6 months.
- Assist customers in providing lead-time, pricing, order status, and other general information.
- First point of contacts for customers calling in
- Support inbound and outbound requests via telecommunication systems & email systems.
- Log information provided in the cases and ensure content is acceptable for the customer relationship management systems.
- Provides clear description of issues escalated to Customer Service Representative team
- Experience with Oracle or similar ERP system required
- Must have a minimum of H.S. education. Some college coursework is desirable.
- A minimum of 1 to 2 years Customer Service experience
- Proficient with MS Office applications, such as Word, Excel, etc.
- Ability to perform multiple tasks simultaneously.
- High level of attention to details.
- Bilingual skills are a plus.
Please submit your resume in Word format to be considered!