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Envision Engagement Manager

The HT Group is working with a company in Austin that is seeking a motivated and experienced Engagement Manager to lead builder clients through the design, definition, and implementation of their SAAS-based web application for home builders. The successful candidate will lead clients through the setup and use of Envision – the company’s leading online design center solution. The person will be a high energy, self-motivated and customer-oriented Engagement Manager and will serve as a front-line liaison with client relationships and be able to effectively manage projects and deliver them on time. The role requires superior customer service skills along with the technical hands on acumen to roll up their sleeves and facilitate the implementation. A Successful Engagement Manager will be able to think independently, take initiative in identifying potential problems and take the necessary steps to resolve them in a fast-paced environment.

What You Will Be Responsible For:

  • Manage all aspects of the customer’s Envision configuration, implementation and training
  • Conduct web-based training and instruction
  • Be the primary strategic contact for a customer, overseeing delivery and triage
  • Advise clients on new features and enhancements that improve customer experience
  • Elicit requirements, define integration requirements, and gain acceptance from stakeholders and product champions
  • Work with team members to ensure quality, on-time delivery
  • Ability to provide demos and training of the software to the clients
  • Interact with clients and troubleshoot problems in order to achieve and maintain a high level of customer satisfaction
  • Ability to quickly learn and understand the application, how it works and how modules interact
  • Act as a liaison between the customer, operations team, and appropriate technical team
  • Identify individual account needs in conjunction with strategy, and then develop plans to meet them
  • Work with client sizes of many kinds – startup and mid-size company, smaller clients and enterprise clients as well as interacting at all levels within an organization
  • Use our tools and applications to track and support your implementations
  • Travel – minimal 10 – 15%

Required Knowledge, Skills & Abilities:

  • 5+ years implementation of enterprise SAAS Software
  • Bachelor’s degree in related field or equivalent work experience
  • Experience with CRM and ERP type implementations
  • Project management and coordination experience
  • Experience in business analysis for and delivery of consumer-facing web applications or SaaS product implementations
  • Direct client experience with a number of clients managed concurrently
  • Direct experience training clients – in person and through technology (webinars)
  • Technical aptitude – must be able to talk the talk with proven hands on experience
  • Worked with sales and presales
  • Ability to talk to with technical and non-technical people
  • Experience working with remote teams and remote clients
  • Strong expertise in Microsoft Office Suite including Excel and PowerPoint
  • Experience working in a small to mid-size company with ‘start-up’ energy and mentality
  • Ability to walk a client through any change management needed to adopt new technologies and processes
  • Previous experience with reboot or launch of new program will elevate your opportunity for this role
  • Excels in a fast-paced environment
  • Experience with or ability to learn new tools to facilitate the day-to-day, like Basecamp, CRM, GoToMeeting, JIRA a plus
  • XML/Web Services and Integration experience a plus
  • Experience in the home building industry, home manufacturer products industry or construction is desired