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Customer Support Representative

The HT Group is partnering with an up and coming Tech Start-up that specializes in Home Kit Lab Testing to find a Customer Support Representative will be responsible for all customer service as part of a thriving operations team. The ideal candidate can quickly jump in and learn the product line and software tools in order to solve problems seamlessly – problem solving is a must, and experience with e-commerce customer service is strongly preferred.

Contract – November to March

M-F, 8-5

Downtown (Parking Included!!)

$17-$20/hr

Responsibilities:

* Manage multiple software applications (email, chat, phone) and technology platforms to provide front line support to customers as well as support offline projects

* Manage and execute multiple special tasks and projects including but not limited to moderating customer reviews, managing customer exceptions, and providing detailed reporting

* Be empathetic towards customers and their needs and treat customers with first class service

* Manage and report metrics and error rates to ensure 1-touch customer resolution and high customer experience ratings

Qualifications:

* 2+ years of working in customer service, preferably in a technical support or healthcare environment

* Start-up or ecommerce experience highly preferred

* Strong written and verbal communication skills

* Experience with Helpscout, Zendesk, Mailchimp, Mandrill, Redash and MS Office

* Extreme attention to detail; preference for organization, order and consistently achieving goals

* A commitment to your team and a willingness to take on roles that go beyond the call of duty

* The ability to easily communicate with customers about sensitive or difficult topic

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