The HT Group has an immediate opening for a Customer Service Representative in New Braunfels, TX The ideal candidate will be in or around the New Braunfels area, and will be comfortable handling a high volume of incoming customer service-related calls.
Temp-to-Hire, Full Time!
Position: Customer Service Representative
Pay: $12.25 (non-bilingual) $12.75 (bilingual)
Schedule: The call center is open Mon – Sat 9A-8P. We are closed on Sunday.
Two Shift Options:
- 11A-8P, two Saturdays worked a month, second day off will not always be consistent. Schedules are created/posted a month at a time
- 10A-7P, Tuesday – Saturday, off Sunday/Monday
Location: New Braunfels, TX
- Review, process and close all incoming ER tickets, service orders, exchanges, re-selects, return to vendor, and extended warranty claims daily
- Filling in for team members during absences and peak work times.
- Continuously thinking of ways to promote individual and team development for call center improvement.
- Acts as first level of escalation by providing guidance to team members on difficult situations handling exceptions or unusual situations.
- Referring complex problems to supervisors as appropriate.
- Maintaining communication with team members, customers, and other departments.
- Providing daily service reports and ER reports to supervisors.
- Attendance and punctuality.
- Timely and accurate information exchange, teamwork and cooperation.
- High School diploma or equivalent.
- At least 1 year of inbound call center experience.
- Previous experience in a Lead or Supervisory role is preferred.
- Demonstrated working knowledge of Microsoft Office.
- Ability to learn in-house computer programs.
- Excellent communication skills.
- Clean background (no repeat charges or felonies)
- Able to pass a drug test