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Career Case Manager

The HT Group is partnering with an organization that assists individuals find a job to find Career Case Managers. The ideal individual will have experience with workforce development and customer service experience. This is a temp to hire opportunity!

South Austin

$16.50/hr

Temp to Hire

ASAP Start

Responsibilities:

  • Assist in the delivery of workforce services to customers
  • Interviews customers to assess the skills and education levels and overall needs.
  • Identifies barriers that would prevent a successful engagement of the customers.
  • May determine customer eligibility for program services and activities.
  • Initiates as necessary, the assessment and evaluation of customer skills and abilities and interprets the information.
  • Develops as necessary, a career plan through the Individual Employment Plan, and ensure the plan includes relevant goals to assist the customers in achieving the career objectives.
  • Directs and connects customers to available resources at the Career center or in the community.
  • Provides active case management and engage the customers in meaningful and relevant activities and maintains customer contact as required.
  • Follows up with customers engaged in workforce activities and as required makes appropriate data entry for recording and tracking customers’ progress.
  • Data entry into the system
  • Provides excellent customer service to customers

Requirements:

  • Bachelor’s degree preferred
  • Excellent verbal and written communication skills.
  • Demonstrated customer service skills, problem solving and critical thinking skills.
  • Demonstrated computer skills, with experience using word processing and spreadsheet software programs.
  • Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
  • Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs and outside agencies, as well as the public.
  • Bilingual in English and Spanish strongly preferred.
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